Support
Write to us: [email protected]. We usually reply within one business day. Please do not include more health information than needed; for account requests, writing from your account email is enough.
Is this an emergency?
Hale is not a health service. For chest pain, trouble breathing, signs of stroke, fainting, a severe allergic reaction or thoughts of harming yourself, call your local emergency number right now.
My medicine reminder did not arrive
Turn on notifications for Hale in your phone settings, exclude Hale from battery saving (Android: Settings → Apps → Hale → Battery → Unrestricted) and open the app once; reminders are set up again on your device. Allow Hale in Focus / Do Not Disturb modes.
My lab report photo could not be read
Place the document on a flat surface, use good light and keep the whole page in the frame. For multi-page reports add each page as a separate photo (up to 10) or upload a PDF (up to 20 MB). Then tap "Try again" on the record. If a value was read incorrectly, tap it to correct it.
How do I share a doctor summary?
Records → Doctor summary → Create. When it is ready you can open and print the PDF, or tap "Share" to send a link that works for 24 hours. Anyone with the link can open the summary; deleting the summary disables the link immediately. You can create the summary in your doctor's language.
How do I correct or delete what Hale remembers?
In Profile → Memory you can edit, delete or mark any item as resolved, pause memory, or erase all of it. Hale will not recreate an item you deleted.
Apple Health / Health Connect permissions
iPhone: Settings → Health → Data Access & Devices → Hale. Android: Health Connect → App permissions → Hale. This data is never used for advertising and never stored in iCloud.
Family profiles and caregivers
In Profile → Family you can add a profile for your child or a relative you care for, and invite a caregiver. You decide what a caregiver can see and can remove access at any time.
How do I cancel my subscription?
iPhone: Settings → [your name] → Subscriptions → Hale. Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Hale. Deleting the app does not cancel a subscription. Medicine reminders stay free. To restore a purchase on another device, use “Restore purchases” on the subscription screen.
How do I export my data?
Profile → Settings → Export my data. A JSON file with the information of all your profiles is downloaded.
How do I delete my account?
In the app: Profile → Settings → Delete account. Your encryption key and all your health information are permanently erased. If you cannot access the app, email [email protected] from your account email with the subject "delete account".
Legal
Privacy: https://hale.aedmobil.com/legal/privacy · Terms: https://hale.aedmobil.com/legal/terms · Medical disclaimer: https://hale.aedmobil.com/legal/medical-disclaimer